REFUND POLICY

At Harbor Union LLC, we want customers to have a straightforward experience when purchasing curtains, rugs, and other home furnishing products through our website. This Refund & Return Policy explains the conditions and procedures for returns, exchanges, and refunds.

1. Return Period

We accept eligible product returns within 30 days of the date the order was delivered.

To qualify for a return, the product must generally:

• Be returned within the 30-day return period.
• Be unused and in its original condition.
• Be clean and free from damage, stains, odors, or alterations.
• Include the original packaging, tags, accessories, and other items supplied with the product, where applicable.
• Be in a condition that allows it to be reasonably resold.

Products that have been used, damaged after delivery, altered, washed, stained, or otherwise affected by customer use may not qualify for a return.

2. Return Process

Before returning an item, please contact us by email or phone and provide:

• Your order number.
• The name of the product you wish to return.
• The reason for the return.
• Photographs or other information when necessary to explain the condition of the product.

Please do not send a return without first contacting us and receiving return instructions.

After your return request has been reviewed and approved, we will provide the applicable return instructions. Please package the product securely to help prevent damage during transportation.

3. Return Address

Approved returns should be sent to:

Harbor Union LLC
37024 WALNUT ST A
NEWARK, CA 94560
USA

Please note that customers should contact us before shipping a return, as return instructions may vary depending on the order and reason for return.

4. Return Shipping Costs

If a return is required because of a product quality issue, defective product, damaged product received, or an error made by Harbor Union LLC, we will generally cover the reasonable return shipping cost.

For returns due to personal preference, incorrect selection, change of mind, size preference, color preference, or other reasons unrelated to a product quality issue or our error, the customer is generally responsible for the return shipping cost.

Any applicable return shipping reimbursement will be handled according to the specific circumstances of the approved return.

5. Exchanges

We may accept exchanges for eligible products within 30 days of delivery, subject to product availability and the conditions of this policy.

To qualify for an exchange, the item must generally be:

• Unused and in its original condition.
• Free from damage, stains, odors, or alterations.
• Returned with its original packaging, tags, and applicable accessories.
• Submitted within the applicable 30-day exchange period.

If the requested replacement product is unavailable, we may offer an alternative resolution, which may include a refund where applicable.

Customers should contact us before returning an item for exchange so that we can confirm availability and provide the appropriate exchange instructions.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide your order number and, where appropriate, clear photographs showing the product, packaging, shipping label, or the issue identified.

After reviewing the information, we may provide instructions for returning the item and may offer a replacement, exchange, or refund as appropriate.

For products confirmed to be damaged, defective, or incorrectly supplied due to our error, Harbor Union LLC will generally cover the applicable return shipping cost.

7. Non-Returnable Items

Certain products may not be eligible for return where they have been:

• Used or installed.
• Washed or cleaned.
• Altered or modified.
• Damaged through customer handling or use.
• Stained or exposed to odors or substances.
• Returned without required components or packaging where those items are necessary for resale.

Products that do not meet the applicable return conditions may be refused or may not qualify for a refund.

8. Refund Processing

Once an approved return has been received, Harbor Union LLC will inspect the returned product.

We generally process approved refunds within 3–5 business days after the returned product has been received and approved.

Refunds will normally be issued to the original payment method used to place the order.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Original shipping charges, where applicable, may not be refundable unless the return is due to a product quality issue, damage, incorrect product, or an error on our part.

9. Refunds for Unapproved Returns

If a returned product does not meet the requirements of this policy, we may decline the return or refund.

If a return is sent without prior approval or outside the applicable return period, additional action may be required before a refund can be considered.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.