FAQ

1. What products does Harbor Union LLC offer?

Harbor Union LLC offers a selection of home furnishing products, including curtains, rugs, and other home goods for everyday residential spaces.

2. Where do you ship?

We currently provide shipping services within the United States. Available shipping options and applicable charges will be displayed during checkout.

3. How long does it take to process an order?

Orders are generally processed within the timeframe stated in our Shipping Policy. Processing may take additional time during holidays, periods of high order volume, or other circumstances that may affect order handling.

4. How long does delivery take?

Delivery times vary depending on the destination, shipping method, and carrier. An estimated delivery timeframe may be provided during checkout or in our Shipping Policy.

5. Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request before the order has been processed or shipped. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

6. What payment methods do you accept?

We accept the payment methods available during checkout, which may include major credit cards, debit cards, digital wallets, and other supported payment methods.

7. Is my purchase a subscription?

No. Purchases made through our website are one-time purchases. We do not charge recurring subscription fees or automatically renew product orders.

8. Can I return a product?

Eligible products may be returned in accordance with our Refund Policy. Please review the applicable return conditions, time limits, and procedures before sending an item back.

9. Can I exchange a product?

Eligible products may be exchanged when they meet the conditions described in our Refund Policy. Please contact us before sending an item back so we can provide the appropriate exchange instructions.

10. Who pays for return shipping?

For approved returns involving a product quality issue or an error on our part, Harbor Union LLC will generally cover the applicable return shipping cost.

For returns that are not related to a product quality issue or an error on our part, the customer may be responsible for the return shipping cost, subject to the terms of our Refund Policy.

11. What condition must a returned product be in?

Returned products should generally be unused, in their original condition, and include the original packaging and applicable accessories where possible. Products that have been used, damaged, altered, or otherwise made unsuitable for resale may not qualify for a return or exchange.

12. When will I receive my refund?

Once an approved return has been received and inspected, we will process the applicable refund. Refunds are generally issued to the original payment method, and it may take approximately 3–5 business days for the refund to appear in your account, depending on your payment provider or financial institution.

13. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Provide your order information and, where appropriate, photographs or other details showing the issue. We will review the situation and provide instructions for the next steps.

14. Can I request help with product information?

Yes. If you have questions about a product's size, material, color, dimensions, or other specifications, please contact our customer service team before placing your order.