CARRIAGE TERMS

Harbor Union LLC is committed to providing a reliable and straightforward shipping experience for customers purchasing curtains, rugs, and other home furnishing products through our website. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and shipping procedures.

1. Shipping Destination

Harbor Union LLC currently ships exclusively within the United States.

All shipping options available at checkout are restricted to delivery addresses located within the United States. The checkout page is configured to accept U.S. shipping addresses only.

We do not currently accept or fulfill orders requiring delivery outside the United States.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time includes order verification, product preparation, packaging, and handoff to the applicable shipping carrier.

Orders may require additional processing time during holidays, periods of increased order volume, or circumstances that are beyond our reasonable control.

3. U.S. Delivery Time

After an order has been processed and handed over to the shipping carrier, delivery within the United States generally takes approximately 3–7 business days.

Therefore, the estimated total timeframe from order placement to delivery is generally:

Order Processing: 1–3 business days
Estimated Delivery: 3–7 business days

Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other transportation-related circumstances.

4. Shipping Carriers

Depending on the destination, package size, service availability, and other logistical factors, orders may be shipped through established U.S. shipping carriers, including:

  • UPS
  • FedEx
  • USPS

The carrier selected for an order may vary. Once an order has been shipped, applicable tracking information may be provided to the customer by email or through the website.

5. Shipping Address

Customers are responsible for providing a complete and accurate U.S. shipping address at checkout.

Harbor Union LLC is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped, but address changes cannot be guaranteed once an order has entered the shipping process.

6. Tracking Information

When tracking information is available, it may be provided after the order has been shipped.

Customers can use the tracking information provided to monitor the status and progress of their shipment through the applicable carrier's tracking system.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

7. Delivery Delays

Although we work to process orders and arrange shipment within the stated timeframes, delivery may occasionally be delayed due to circumstances outside our reasonable control.

These circumstances may include:

  • Severe weather conditions.
  • Natural disasters.
  • Carrier service disruptions.
  • U.S. holidays.
  • Incorrect or incomplete delivery information.
  • Transportation delays.
  • Unexpected increases in shipping volume.
  • Other events beyond our reasonable control.

If a shipment is delayed, customers may use the available tracking information to check the latest delivery status.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible with your order information and relevant details.

For damaged products, photographs of the product and packaging may be requested to help us evaluate the issue and determine the appropriate resolution.

Where applicable, we may work with the shipping carrier to investigate delivery-related issues.

9. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is submitted.

Shipping costs may vary depending on the order, delivery address, package size, weight, and other applicable factors.