1. What products does Harbor Union LLC offer?
Harbor Union LLC offers a selection of home furnishing products, including curtains, rugs, and other practical home essentials designed for everyday living spaces.
2. How can I place an order?
You can browse our products, select the items and quantities you would like to purchase, add them to your shopping cart, and complete the checkout process. Please make sure that your shipping and contact information is accurate before submitting your order.
3. Is my purchase a one-time payment?
Yes. All purchases made through our website are one-time purchases. We do not operate subscription plans or automatically charge recurring fees. Any future purchase must be separately placed and authorized by you.
4. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment information is processed through the applicable payment service providers used on our website.
5. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment. Once an order has been processed or shipped, changes or cancellation may no longer be possible.
6. How long does shipping take?
Shipping and delivery timeframes may vary depending on the destination, product availability, carrier operations, and other circumstances. Applicable shipping information and estimated delivery times will be provided during the purchasing process or in our Shipping Policy.
7. Can I track my order?
When tracking information is available, it may be provided through the shipping carrier or included in your order or shipping notification. If you have questions about your order status, please contact our customer service team.
8. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us promptly and provide your order information along with photographs or other relevant details when appropriate. We will review the situation and work with you toward an appropriate resolution.
9. What if I receive the wrong product?
If you receive an item that does not match your order, please contact us as soon as possible. Please provide your order number and relevant product information so that we can review the issue and assist you.
10. Can I return a product?
Returns may be accepted when the applicable requirements in our Refund Policy are met. Please review our Refund Policy for information about return eligibility, applicable time limits, return procedures, and refund processing.
11. Can I exchange a product?
Eligible products may be exchanged in accordance with our Refund Policy and subject to availability. Please contact us before sending an item back so that we can provide the appropriate instructions.
12. How will my refund be issued?
When a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to the applicable Refund Policy and payment provider processing times.