At Harbor Union LLC, we are committed to providing a straightforward and reliable shipping experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time includes order verification, product preparation, packaging, and shipment arrangements. Orders placed on weekends or holidays will generally begin processing on the next business day.
During periods of increased order volume or unforeseen circumstances, processing may take additional time. If a significant delay occurs, we will make reasonable efforts to provide an appropriate update.
2. Shipping Within the United States
We currently provide shipping to addresses within the United States.
Estimated delivery time is generally 3–7 business days after an order has been shipped, depending on the destination, carrier operations, and other circumstances.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
3. Shipping Carriers
Depending on the destination, package size, service availability, and other logistical factors, orders may be delivered through established carriers such as:
- USPS
- UPS
- FedEx
The carrier used for an individual order may vary based on fulfillment and delivery requirements.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the order, delivery destination, package size, and other applicable factors.
5. Order Tracking
When tracking information is available, we will provide it through the applicable order or shipping notification.
Once a package has been transferred to the carrier, tracking information may take some time to become active or update.
Customers can use the tracking information provided to monitor the status of their shipment.
6. Delivery Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.
Harbor Union LLC is not responsible for delivery problems or delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped.
7. Delayed or Lost Packages
Although we work with established shipping carriers, delivery times may occasionally be affected by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier delays, operational issues, or other unforeseen events.
If tracking information indicates that a package has been delayed or appears to be lost, please contact us so that we can review the available shipping information and assist with the matter.
8. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and the products, where possible.
Contact us promptly with your order information and relevant photographs or other supporting details. We will review the situation and provide appropriate assistance in accordance with our Refund Policy.
9. Incorrect or Missing Items
If you receive an incorrect item or an item appears to be missing from your order, please contact us as soon as possible.
Please provide your order number and details regarding the issue so that we can review the order and determine the appropriate resolution.
10. Delivery Estimates
Delivery estimates are calculated from the date an order is shipped and may vary depending on the destination and carrier.
The following timeframes are general estimates:
Order Processing: 1–3 business days
Estimated Delivery: 3–7 business days after shipment
These estimates do not include weekends, U.S. federal holidays, or unexpected carrier delays.