At Harbor Union LLC, we want our customers to feel confident when purchasing curtains, rugs, and other home furnishing products from our website. This Refund & Return Policy explains our requirements and procedures for returns, exchanges, and refunds.
1. 30-Day Return Policy
We accept eligible returns within 30 calendar days from the date the order is delivered.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be free from damage, stains, odors, washing, alterations, or other signs of use
- Include the original packaging, tags, and accessories, where applicable
- Be returned with the original order information or proof of purchase
- Be in a condition suitable for resale
Items that have been used, washed, altered, damaged after delivery, or otherwise affect their resale condition may not be eligible for return.
2. Non-Returnable Items
Certain products may not be eligible for return when they are:
- Used or installed
- Washed or altered
- Damaged due to improper handling or care
- Missing original packaging or essential components
- Returned after the 30-day return period
- In a condition that materially affects their resale value
If an item does not meet the return requirements, we may decline the return or refund.
3. Return Process
Please contact us before sending any product back.
To request a return, contact us at:
Email: solis@harborunionllc.com
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the product, when relevant
Our customer service team will review the request and provide return instructions if the return is approved.
Please do not send a return to an address other than the authorized return address provided by our customer service team.
4. Return Address
Approved returns should be sent to:
Harbor Union LLC
37024 WALNUT ST A
NEWARK, CA 94560
USA
Please contact us before shipping your return so that we can confirm the return requirements and provide any necessary instructions.
5. Return Shipping Costs
For quality-related issues, such as defective, damaged, or incorrectly shipped products, Harbor Union LLC will cover the reasonable return shipping cost after the issue has been verified.
For non-quality-related returns, such as changing your mind, ordering the wrong size, or no longer wanting the product, the customer is generally responsible for the return shipping cost.
Original shipping charges, if any, may not be refundable for non-quality-related returns.
6. Exchanges
We may accept exchanges for eligible products within the 30-day return period, subject to product availability.
To qualify for an exchange, the original item must meet the same condition requirements as a standard return.
If you would like to exchange an item, please contact us at solis@harborunionllc.com before sending the product back. Please provide your order number, the item you wish to exchange, and the replacement item you are requesting.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
7. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.
Please provide your order number and clear photographs showing the product and, where applicable, the packaging or shipping damage.
After reviewing the information, we will determine the appropriate resolution. For verified quality-related issues, we may provide a replacement, exchange, or refund as appropriate.
8. Refund Processing
Once an approved return has been received and inspected, we will review the returned item to confirm that it meets the requirements of this policy.
Approved refunds will be issued to the original payment method.
Please allow approximately 3–5 business days for us to process an approved refund after the returned item has been inspected. After the refund is issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
9. Return Inspection
Returned products are inspected after they are received.
If the returned product shows signs of use, damage, washing, alteration, missing components, or other conditions that materially affect its resale condition, the return may be rejected or the refund may be reduced where permitted by applicable law.
10. Late Returns
Return requests must generally be submitted within 30 calendar days of delivery.
Returns submitted after the applicable return period may not be accepted unless otherwise required by applicable law or specifically approved by Harbor Union LLC.
11. Refunds for Cancelled Orders
If an order is cancelled before it has entered processing or shipment and the cancellation is approved, any eligible refund will be issued to the original payment method.
Once an order has been processed or shipped, cancellation may no longer be available, and the customer may need to follow the standard return procedure.